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Is "Zdravnitza" a legitimate trader?

"Zdravnitza" is a registered trademark owned by "New S Net" LTD - Bulgaria.

We have registration in the register of producers, processors and traders of agricultural products and foods that are organically grown at the Ministry of Agriculture and Food - Republuc of Bulgaria: №3196, 24.06.2014

Certificate of registration for wholesale of food and healthcare products (Bulgarian Food Safety Agency): №329065, 01.10.2014

Certificate of registration for wholesale and trading of cosmetic products (Regional Health Inspectorate - Sofia to Ministry of Agriculture and Food - Republuc of Bulgaria): №2220017089, 07.06.2013

I have additional questions about the products

If you need more information about the products presented, you can contact us at phone .: +359 2 483 72 91; 932 09 51 or e-mail: office@zdravnitza.com. "Zdravnitza" Team will endeavor to answer your questions in the most appropriate way.

Expiratin date of products

All products offered by "Zdravnitza" have a expiration date of not less than 3 months as of the date of dispatch. Due to its nature, there are products that are generally shorter in shelf life. For such products, the expiration date is mentioned in the product data.

There are products that are generally shorter expiration date. For such products, the expiration date is mentioned in product information.

Can I return an ordered and / or received product?

Yes. The ordered products can be returned within 14 calendar days from the date of receipt of the order. To be returned, the products must be of a reserved commercial type, not opened and / or unpacked and not used. Under Bulgarian law, products such as herbal teas and food supplements can not be returned due to a health risk to consumers. The returned products must be sent to: 74 Odrin str. 1000 Sofia, Bulgaria ("Zdravnitza" Logistics Center). Upon arrival and review of returned products, the amount paid for them will be refunded. The cost of returning the products and the refund is at the expense of the bank.

Shipping time

All sent orders arrive within 1 to 3 business days from the date of dispatch. "Zdravnitza"supplies orders to every point in Bulgaria and the European Union. Orders outside Bulgaria are delivered within 2 to 6 business days.

I have not received my order yet?

Every order made for the territory of Bulgaria is confirmed by phone. If your order is not confirmed, it is likely that it was not sent and / or unfinished. In case your order is confirmed and sent, you will receive a notification e-mail with more information. If the courier company has a delay, you can contact the courier itself. For additional issues or questions, please do not hesitate to contact us at e-mail: office@zdravnitza.com

I received damaged or broken products, what should I do?

Every order from "Zdravnitza" is an additional insurance. In the event of damage to products during transportation, we will resubmit your order without having to pay additional charges.

Is it obligatory to order online or can I take the products from a store?

You can buy all the products from:

"Zdravnitza" Helath store:
1000 Sofia, Bulgaria
23 Neofit Rilski str.

"Zdravnitza" Logistic Center:
1000 Sofia, Bulgaria
73 Odrin str.

How can I pay my order?

Payment of orders in "Zdravnitza" can be done in the following ways:
- Cash on delivery (payment on delivery) - only for orders to Bulgaria;
- Bank transfer;
- ePay.bg;
- Credit/Debit card.