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International deliveries
Zdravnitza - оnline health store offers international delivery to all countries within the European Union, as well as to selected countries outside the European Union, where delivery to the respective destination is available in the ordering system.
International deliveries are carried out through a partner logistics network and local courier operators depending on the specific country. The available delivery options, estimated delivery time and delivery price are calculated automatically during the ordering process after the delivery address has been entered.
Before the final confirmation of the order, the system displays the total amount payable, including the value of the products, applicable discounts and the delivery cost, where such cost applies.
This page is for informational purposes and presents the main details related to international deliveries. The full terms regarding order processing, delivery, payment, delayed or undelivered shipments, payment documents and product returns are described on the page “Delivery and Payment Terms”.
Each dispatched order is accompanied by the relevant payment document.
Delivery method
International orders are delivered to the address provided by the customer. Depending on the destination country and the selected logistics partner, delivery may be carried out by different international or local courier operators.
Different courier services, delivery times, weight limits and price conditions may apply depending on the country. The maximum shipment weight depends on the terms of the specific courier and the destination country.
During the ordering process, the system displays an estimated delivery period with specific “from-to” dates, calculated according to the entered address and the available courier services.
Deliveries to European Union countries
Zdravnitza delivers to all countries within the European Union.
For deliveries within the European Union, customs duties are generally not due upon receipt of the shipment. The delivery price is calculated automatically during the ordering process and is displayed before the final confirmation of the order.
Orders to European Union countries are dispatched only after advance payment by card or bank transfer.
Deliveries to countries outside the European Union
Zdravnitza also delivers to selected countries outside the European Union, including Canada, Israel, the United Arab Emirates, Qatar, Switzerland, Thailand, the Philippines, Monaco and other countries, where the system allows delivery to the respective destination.
The delivery time for countries outside the European Union is usually between 2 and 14 business days, but may vary depending on the country, courier, customs processing and local delivery conditions.
For deliveries outside the European Union, customs duties, import taxes, import fees, customs clearance fees, bank charges or other local costs may apply. These costs are not included in the order price and are payable by the recipient where applicable.
The customer is responsible for assisting with customs clearance of the shipment where this is required by the local authorities or by the courier.
If a shipment to a country outside the European Union is not received, is not released from customs, is refused by the customer, or is returned to us due to non-payment of applicable local charges, the actual costs incurred for delivery, return, customs processing, storage, destruction or other proven costs may be deducted from the amount to be refunded. If any amount remains after such deductions, it will be refunded to the customer.
Weekends and public holidays
Orders are processed and dispatched on business days - from Monday to Friday, excluding public holidays and non-working days.
Orders placed after 15:00, as well as orders placed during weekends or public holidays, are processed on the next business day.
For international deliveries, the delivery time may also be affected by public holidays, non-working days, courier operating schedules and customs processing in the destination country.
Payment
Cash on delivery is not available for orders outside Bulgaria. International orders are dispatched only after advance payment.
Payment by credit or debit card
You can pay for your order by credit or debit card through a secure payment environment. The currently available card payment methods are supported, including Google Pay and Apple Pay, where available for the respective device, card and country.
When paying by card, the full value of the order is paid, including the delivery cost where such cost applies. After successful payment, no additional amounts are due upon delivery, unless applicable local customs duties, taxes or fees are charged by the relevant authorities for deliveries outside the European Union.
Payment by bank transfer
You can pay for your order by bank transfer. When this payment method is selected, the order is dispatched after the payment has been received in Zdravnitza’s bank account.
When paying by bank transfer, the full value of the order is paid, including the delivery cost where such cost applies. An invoice is issued for orders paid by bank transfer.
Payment security
Zdravnitza - оnline health store uses a secure connection and payment solutions that ensure reliable processing of online payments.
Card payments are processed through the payment solutions of Viva.com. When paying by card, the card details are entered in the secure payment environment of the payment provider.
Zdravnitza does not collect, store or have access to the customer’s full card details.
Payment documents and invoices
A payment document is issued for every international order according to the selected payment method and the type of customer.
An invoice for a legal entity is issued when the customer has provided invoice details during the order.
An invoice is issued for orders paid by bank transfer.
For orders outside Bulgaria, invoices may be issued in English.
International delivery price
The international delivery price is calculated automatically during the ordering process and is displayed before the final confirmation of the order.
The delivery cost depends on the country, location, selected courier, delivery method, weight, volume, value of the order and the applicable conditions at the time of ordering.
The countries, couriers, delivery times and price ranges shown below are for informational purposes only. The actual delivery price for the specific order is calculated and displayed during the ordering process before the order is completed.
Select a country from the list below to view the available courier options and estimated delivery conditions:
Albania
Australia
Austria
Bahrain
Belgium
Bosnia and Herzegovina
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Georgia
Germany
Gibraltar
Greece
HongKong
Hungary
Iceland
Ireland
Israel
Italy
Jordan
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Montenegro
Netherlands
Norway
Philippines
Poland
Portugal
Qatar
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Thailand
Turkey
United Arab Emirates
United Kingdom
Vatican City State