1. Delivery terms and conditions
1.1. How to order
Through automated system in online health store "Zdravnitza" you can order unlimited number of healthy products. In the process of completion of the order, system will automatically calculate the total amount of products, incl. shipping cost.
1.2. Order processing
After completion of the order you will receive an email confirmation. Also we will inform you (via email) when your order is shipped and when it will be delivered.
Orders are processed within the week, with orders placed before 15:00 on the same day. If the ordered products are not available (out of stock), you will be notified how long they will take to be available.
Each order sent accompanied by the corresponding payment document (invoice or delivery note).
Deliveries to Bulgaria are made by courier companies "Speedy", "Evropat" and "Street Express". Orders arrive within 1 to 3 business days. It is possible that the delivery period will be extended if courier companies do not visit the settlement every day.
1.4. Official holidays
All orders made during weekends and official holidays will be processed and shipped on the next business day.
1.5. Delivery price
During the order process (before it is completed), the system will automatically calculate the delivery price for ordered products. Delivery rates vary by type and number of products ordered, as well as by the courier company you have selected. Below we provide you with indicative delivery prices for different couriers:
For shipments weighing up to 2 kg:
- from 0 to 60 BGN - delivery price: 5 BGN
- from 60 to 75 BGN - delivery price: 3.50 BGN.
- over 75 BGN - free delivery
For shipments weighing up to 10 kg:
- over 100 BGN - free delivery
For shipments weighing up to 20 kg:
- over 200 BGN - free delivery
You will find the exact delivery price after adding the desired products to the cart of the online store. In the process of completing the order, the system will automatically calculate the total amount of products as well as the delivery price.
All processed orders are additionally insured! In case of product damage, we will send you again without having to pay any additional courier service!
1.7. Check before pay
Every order sent to Bulgaria has a pre-payment check option.
1.8. Orders sending
Each processed order is sent by:
Logistic center "Zdravnitza"
1000 Sofia, Bulgaria
74 Odrin str.
phone: +359 2 483 72 91; 426 02 62
1.9. Deliveries outside Bulgaria
If you want your order to be delivered outside of Bulgaria find more information on Delivery to Europe
2. Delay policy
In the event of a delay in delivery to Bulgaria for more than 15 business days, for reasons beyond "Zdravnitza", the shipper undertakes to resubmit the order and the customer does not owe any additional fees and / or costs.
2.1. Reasons not depending on "Zdravnitza" may be:
- Delay from the courier company
- Damage to the shipment during transportation.
- Delay from the courier company due to poor weather conditions.
- Delay from the courier company due to natural disasters.
3.1. COD (Cash on delivery) (For orders only on the territory of Bulgaria)
When choosing this method, the payment of the order is made directly to the courier on delivery (COD). Each sent order is accompanied by a payment document.
3.2. Credit or Debit card
Payment can be made with your credit or debit card via our virtual POS terminal. When selecting this payment method, the entire amount of the order is paid (including the shipping price). After paying by credit or debit card, you do not owe any additional charges and costs when you receive your order.
3.3. Payment via ePay.bg
You can also pay for the order via the ePay.bg system. When selecting this payment method, the entire amount of the order is paid (including the shipping price). Upon completion of the frightening, you do not owe any additional fees and costs upon receipt of the order. Payment ePay.bg is made only in BGN (leva).
3.4. Bank Transfer
You can make a bank transfer. When selecting this payment method, the entire amount of the order is paid (including the shipping price). After paying by bank transfer, you do not owe any additional fees and costs upon receipt of the order.
4. Payment Security
4.1. Payment by credit / debit card
We guarantee that every transaction carried out at "Zdravnitza" is 100% safe. Each operation, which implies the transmission of personal information or bank details, is carried out within a safe environment. Naturial.eu uses a secure server, which uses a protocol called SSL (Secure Socked Layer) to ensure the secure transfer of information via encryption.
Attention! "Zdravntiza" does NOT collect card data and as a merchant we have no access to them.
When making a credit / debit card payment, customers will be asked to provide the following information:
1. The credit card number
2. Expiry date
3. The verification code that refers to the last 3 digits printed on the back of the credit / debit card.
In this way we are able to guarantee even greater security for on-line transactions.